Terms & Conditions

The rules of fair play (the boring legal stuff) : 


  1. All goods will remain the property of Art to Go Ltd until full payment is received.

  2. No goods will be dispatched until full payment is received unless prior arrangement is made, thereafter all outstanding amounts should be settled within 30 days of invoice.

  3. All cheques should be made payable to Art to Go Ltd.

  4. Customers may cancel orders within 48 hrs of placing them online with full refund if payment has been made, but please note that any order placed may have been dispatched, thus no refund will be forthcoming until said goods are returned in re-saleable condition.

  5. Customers may change their mind  within seven days of receipt of goods for a full refund or within 14 days for an exchange of goods / a full refund on the product/s / credit note . For full details see your returns policy.

  6. This return policy does not extend to patterns or books.

  7. Any complaints about goods received shall be investigated. It is best policy, we have found to complain directly to the manufacturing company, but we will advise depending upon the nature of the complaint.

  8. All customer details are encrypted so that you can transfer your information with confidence.

  9. Products are priced in British Pounds (£), Dollars ($) and Euros (€) in which the exchange rate is obtained from an exteral source.

  10. Outback Yarns uses "Paypal" and "Stripe", to allow customers to make transactions, and adheres to the Terms and Conditions of the checkout providers. 

  11. Any refunds required will be made only through the means of the original  payment. ie If the original order was made through Pay Pal the refund will be redirected back through Pay Pal, if a cheque was paid , a cheque will be returned. No alternative means of payment will be made other than credit note or goods unless with prior agreement.

  12. Credit notes will last for six months after issue. Any present after this time will not be accepted.

  13. Any special discounts offered to individuals are timed out and will only last the specified time given.

  14. We reserve the right to refuse free delivery, due to shipping costs or technical reasons.