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Categories

Delivery and Shipping

Destination

Price Range

Delivery Method

Delivery Price

United Kingdom

£0 - 19.99

1st Class Delivery - Royal Mail (1-2 Working Days)

£2.80

£20 +

2nd Class Delivery - Royal Mail (3 - 5 Working Days)

FREE!

Europe

-

Airmail - Royal Mail (2-6 Working Days)

Calculated at Checkout

USA

-

Airmail - Royal Mail (2-6 Working Days)

Calculated at Checkout

Everywhere Else

-

Land Mail - Worldwide (4-8 Weeks)

Calculated at Checkout

-

Air Mail - Royal Mail (3-6 Working Days)

Calculated at Checkout

 

Shipping & Delivery

 

  • We aim to dispatch all orders within 2 working days of receipt.
  • Any goods out of stock we will advise the customer of and will be forwarded at the first opportunity unless the customer requests otherwise. An alternative may be suggested otherwise a refund for out of stock items will be given if paid for.
  •  All post will be dispatched by Royal Mail or by Parcel Force unless otherwise requested.
  • Delivery prices are subject to change, and will be specified during purchase.
  • We cannot guarantee next day delivery unless specifically requested before 12 noon of order date. This will probably cost more and we reserve the right to charge extra for this service.
  • Allow up to seven working days for delivery within the United Kingdom and Europe and 6 - 8  weeks to reach the rest of the World if surface delivery is chosen from receipt of dispatch notification, although weather may affect this.
  • After this period please let us know if goods don't arrive. We will chase after them. Any goods found to have been delivered will be considered goods received, so please ensure the delivery address is correct as we cannot take responsibility for wrong destinations if wrongly given.
  • We will dispatch further goods if parcel gets lost, but the original goods become the property of Art to Go Ltd from that point onwards.
  • Any packages or goods received damaged must be brought to our attention within three days of receipt of goods. We will ask for return of goods and original packaging for our inspection and replacement goods will be forwarded. No responsibility will be accepted by us for damage done after receipt of goods.
  • A refund will be given on postage for any goods returned to us sent out by our own error and with prior agreement with ourselves. Any returned items must be in a state for re-sale unless previously otherwise agreed upon, otherwise a refund will not be presented.
  • Any goods returned to us as unwanted or mistakenly ordered by the customer may not be subjet to re-imbursenent for postage or packaging costs.
We try our very best to ensure that your knitting order is in your hands as soon as possible with as few hiccups as possible. If something unxepected does arise we will be sure to infrom you of this so enable you to make an informed desicion on what to do next. We try very had to deliver your order the same day it was made however, if it is past 3pm it difficult to guarantee dispatch that day.
With so many products in stock, we usually will be able to fulfil your order on the same day for despatch. However, if a product is temporarily out of stock or you’d like a large quantity, we may be able to back order the items for you. If a product is to be backordered, this will be clearly indicated in your shopping basket prior to checkout, along with an estimate of despatch. If there are any problems with your order we will let you know as soon as possible.
The cost of delivery is calculated during the checkout process based on the delivery location